How we handle your information
Information about enquiries, orders, repairs, business records and your UK data-protection rights.
Last updated:
Controller and contact
, company number , is the controller. Registered office: . Privacy questions may be sent to tochus@xsylgx-uk.co.uk.
Information we collect
We may collect names, business details, postal and email addresses, telephone numbers, enquiry content, device make, model and serial number, photographs, fault descriptions, quotations, order and warranty records, delivery details, and payment records. Limited technical and security information may be processed when the website is used.
Why we use it and lawful bases
Information is used to respond to enquiries, take pre-contract steps, provide quotations, process orders, perform repairs or supply contracts, administer warranties, keep accounting and company records, prevent fraud and protect systems. The lawful bases are contract and pre-contract steps, legal obligation, and legitimate interests in operating and safeguarding the business. Consent is used where the law specifically requires it.
Device data
A computer submitted for repair may contain personal or confidential information. Customers should back up and, where practical, remove unnecessary information before handover. Access to device content is limited to what is reasonably necessary for the agreed diagnostic, repair, migration or recovery work. Data recovery cannot be guaranteed.
Recipients and international transfers
Information may be shared with trusted hosting, communications, payment, accounting, delivery, storage, IT and warranty providers, professional advisers, insurers and authorities where necessary. If information is transferred outside the UK, a recognised safeguard is used where required.
Retention
Your rights
Depending on the circumstances, you may ask for access, correction, erasure, restriction, objection or portability. Rights are not absolute. You may complain to the Information Commissioner’s Office at ico.org.uk.
Security and changes
Appropriate organisational and technical measures are used, but no internet or storage method is completely risk-free. This notice may be updated when services, suppliers or legal requirements change.